COVID-19 accelerated channel shift and highlighted the importance of investing in a comprehensive online direct-to-consumer (“D2C”) solution. Sorted has developed a delivery management platform (“DMP”) which enables retailers to easily and effectively manage their delivery and returns proposition. This enables retailers to increase conversion rates, reduce abandoned baskets and boost customer satisfaction. Enterprise retailers became increasingly focused on their delivery and returns capability throughout the pandemic, and this has led to an acceleration in the sales pipeline and customer acquisition.
Sorted has landed a number of enterprise accounts, including JD Sports, Dunelm, boohoo.com, M&S, ASDA, Hobbycraft, Music Magpie and Lovehoney. Encouragingly, many of these retailers have also opted to use Sorted REACT, an automated tracking and post-purchase communications solution. Additionally, Sorted recently acquired Clicksit. Clicksit is an enterprise grade returns management solution that operates in both the US and UK. This acquisition enables Sorted to extend its commercial model by providing enterprise clients with an end-to-end service. It also enables the company to penetrate the US and the SMB (small and midsize business) markets which will materially enhance the serviceable addressable market.